Terms & Conditions
TERMS AND CONDITIONS
By placing an order through this website, you agree to the terms and
conditions set for the below. Please read through these terms carefully
before placing your order and print a copy for future reference. Please also
which is incorporated herein by reference.
Any statements on this site or any materials or supplements distributed or
sold by has not been evaluated by the Food and Drug Administration. This
product is not intended to diagnose, treat, cure or prevent any disease. If
you are pregnant, nursing, taking medication, or have a history of heart
conditions we suggest consulting with a physician before using any of our
products. The results on all products are not typical and not everyone will
experience these results.
Toll Free Customer Service phone:
Straight Sale Policy:
You will have 30 days to try the product from your original order date to see if XYMAX is right for you. If you are unhappy with the product at any time during those 30 days, you must call us at 1-800-694-7594 and cancel your order to avoid being billed for the full cost of the product. FREE shipping plus tax where applicable.
Straight Sale Billing:
XYMAX Male Enhancement Formula – $39.99
XYMAX Male Performance Formula – $39.99
XYMAX Prostate Health Formula – $39.99
To cancel automatic delivery and billing, call us at 1-800-694-7594 or email us during normal business hours: Mon-Fri 8am-5pm EST. Please read our terms and conditions for more details.
All products shipped out of United States. The standard ground mail service is shipped via United States Postal Service First Class Mail. Packages will arrive within 3-5 business days. Please be advised that shipments are not sent out on Saturdays, Sundays, or any holidays. We do not guarantee arrival dates or times.
Trial Return Policy
If you are not satisfied with your trial for any reason, simply contact us within 14 days of placing your order. Please allow 3-7 business days for any refunds to process. Just keep the remainder of the product. After the 14 day trial period, all sales are final and no returns will be accepted for a refund. All monthly recurring shipments must be cancelled prior to billing date. Once monthly recurring has been billed, all sales are final and no returns will be accepted for refund.
Straight Sale Return Policy
If you are not satisfied with your purchase for any reason, simply contact us within 30 days of placing your order. Please allow 3-7 business days for any refunds to process. Just keep the remainder of the product. After the 30 day period, all sales are final and no returns will be accepted for a refund. All monthly recurring shipments must be cancelled prior to billing date. Once monthly recurring has been billed, all sales are final and no returns will be accepted for refund.
NOTE: YOU UNDERSTAND THAT THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION AND THAT YOU WILL BE LIABLE FOR PAYMENT OF PRODUCT THAT WAS SHIPPED TO YOU, AND FUTURE SHIPMENTS OF PRODUCT, IF YOU FAIL TO NOTIFY US TO STOP SUPPLYING THE PRODUCT TO YOU.
I. Regardless of whether You cancel your product in a timely fashion or not, You will be responsible to pay the shipping and handling charges associated with Your Product (currently ranging between $.99 and $5.99, depending on the Product ordered). You agree that we can charge Your credit card for this amount, and You agree to pay such amount regardless of whether You cancel Your Trial in a timely fashion or not. No refunds will be issued for shipping and handling charges.
J. Cancellation of Orders. If You wish to cancel future deliveries of the Product and You are within the Cancelation Period, then You should follow the procedures described in the preceding section of this Agreement. If You wish to cancel future deliveries of Product outside of the Cancelation Period, then You must call Our Customer Service Department toll-free at 1-800-694-7594 and request that such future shipments be terminated. Your request for termination will be processed immediately; however, subject to Our refund policy (described below) You will be responsible for payment for any Product that has either (i) already been shipped to You or (ii) already been delivered to You at the time of Your call.
K. We want You to be satisfied with Our Products and Our services. If You are ever not satisfied with any Product that You ordered, You may call Our Customer Service Department toll-free at 1-800-694-7594 and request a refund. If you are calling about refunding a purchase made over 30 days from the purchase date our customer service team will handle it on a case by case basis. More stipulations to our refund policy are as follows:
L. Customers are restricted to receiving a single refund per Product ordered. Repetitive refunds are not permitted unless the Product, as delivered to You, is defective. XYMAX reserves the right to refuse a refund to any customer who repeatedly requests refunds or who, in XYMAX’ judgment, requests refunds in bad faith.
M. In order to process Your refund, You must supply XYMAX with Your name and delivery address. If You provide us with insufficient or incorrect information, Your refund will be delayed.
N. Depending on the bank that issues the credit card You used, Your refund can take up to ten (10) days to appear on Your credit card statement. If You have any questions about whether a refund has been issued by XYMAX, please call Our Customer Service Department toll-free at 1-800-694-7594.
O. Credit Card Descriptor. By ordering Products from XYMAX, You authorize XYMAX to charge Your credit card accordingly. This authority shall remain in effect until and unless You have cancelled future orders of the Products as described in this Agreement, above. Please be aware that the descriptor (or subject line) that appears on Your credit card entry will refer either to XYMAX or, alternatively XYMAX, it will refer to the type of Product ordered (e.g., Platinum Membership/subscription). If You have any questions about the descriptor on Your credit card statement, You should call Our Customer Service Department toll-free at 1-800-694-7594.
P. Modifications. We reserve the right to modify the prices charged for the Products, or to add or remove any Products, from the Website at any time without prior notice to You. Price quotes provided to You prior to any price modification shall be honored.
Q. Billing Errors. If You believe that You have been erroneously billed, please notify Our Customer Service Department toll-free at 1-800-694-7594 immediately of such error. If We do not hear from You within thirty (30) days after such billing error first appears on any account statement, such fee will be deemed acceptable by You for all purposes, including resolution of inquiries made by Your credit card issuer. You release us from all liabilities and claims of loss resulting from any error or discrepancy that is not reported to Us within thirty (30) days of its publication.
R. To cancel your subscription you will need to contact us at 1-800-694-7594 Mon-Fri 9am-5pm EST and Sat 12pm-5pm EST. Please note that we are not responsible for lost or stolen items.
Failure to use the product(s) does not constitute a basis for refusing to pay any associated charges (i.e. trial charge). We will not provide any refunds or accept any returns for any cancellations made more than 15 days after placing Your order.
XYMAX Returns Department
TERMS OF SERVICE
This Terms of Service (“TOS”) is a legally binding agreement made by and
between (“we” or “us”) and you, personally and, if applicable, on behalf of
the entity for whom you are using this web site (collectively, “you”). This
TOS governs your use of the web site (“Web Site”) and the services we
offer on the Web Site (“Services”), so please read it carefully. BY
ACCESSING OR USING ANY PART OF THE WEB SITE, YOU AGREE
THAT YOU HAVE READ, UNDERSTAND AND AGREE TO BE BOUND
BY THIS TOS. IF YOU DO NOT AGREE TO BE SO BOUND, DO NOT
ACCESS OR USE THE WEB SITE. INTERNET TECHNOLOGY AND THE
APPLICABLE LAWS, RULES, AND REGULATIONS CHANGE
FREQUENTLY. ACCORDINGLY, WE RESERVE THE RIGHT TO MAKE
CHANGES TO THIS TOS AT ANY TIME. YOUR CONTINUED USE OF
THE WEB SITE CONSTITUTES ASSENT TO ANY NEW OR MODIFIED
PROVISION OF THIS TOS THAT MAY BE POSTED ON THE WEB SITE.
1. Using the Web Site. (a) Eligibility. Except as expressly provided below,
Services may only be used by, and Membership is limited to, individuals
who can form legally binding contracts under applicable law. Without
limitation, minors are prohibited from becoming Members and, except as
specifically provided below, using fee-based Services. Membership is
defined by engaging in a purchase agreement with wherein you, the
consumer purchase one of the products found on the Web Site. (b)
Compliance. You must comply with all of the terms and conditions of this
TOS, the policies referred to below, and all applicable laws, regulations
and rules when you use the Web Site. (c) License and Restrictions. Subject
to the terms and conditions of this TOS, you are hereby granted a limited,
non-exclusive right to use the content and materials on the Web Site in the
normal course of your use of the Web Site. You may not use any third
party intellectual property without the express written permission of the
applicable third party, except as permitted by law. The Website will retain
ownership of its intellectual property rights and you may not obtain any
rights therein by virtue of this TOS or otherwise, except as expressly set
forth in this TOS. You will have no right to use, copy, display, perform,
create derivative works from, distribute, have distributed, transmit or
sublicense from materials or content available on the Web Site, except as
expressly set forth in this TOS. You may not attempt to reverse engineer
any of the technology used to provide the Services. (d) Prohibited Conduct.
In your use of the Web Site and the Services, you may not: (i) infringe any
patent, trademark, trade secret, copyright, right of publicity or other right of
any party; (ii) defame, abuse, harass, stalk any individual, or disrupt or
interfere with the security or use of the Services, the Web Site or any web
sites linked to the Web Site; (iii) interfere with or damage the Web Site or
Services, including, without limitation, through the use of viruses, cancel
bots, Trojan horses, harmful code, flood pings, denial of service attacks,
packet or IP spoofing, forged routing or electronic mail address information
or similar methods or technology; (iv) attempt to use another user’s
account, impersonate another person or entity, misrepresent your
affiliation with a person or entity, including (without limitation) the Website
or create or use a false identity; (v) attempt to obtain unauthorized access
to the Web Site or portions of the Web Site that are restricted from general
access; (vi) engage, directly or indirectly, in transmission of “spam,” chain
letters, junk mail or any other type of unsolicited solicitation; (vii) collect,
manually or through an automatic process, information about other users
without their express consent or other information relating to the Web Site
or the Services; (viii) use any meta tags or any other “hidden text” utilizing
the XYMAX name, trademarks, or product names; (ix)
advertise, offer to sell, or sell any goods or services, except as expressly
permitted by the Website; (x) engage in any activity that interferes with any
third party’s ability to use or enjoy the Web Site or Services; or (xi) assist
any third party in engaging in any activity prohibited by this TOS. (e) Other
Users. If you become aware of any conduct that violates this TOS, We
encourage you to contact Customer Service. We reserve the right, but will
have no obligation, to respond to such communications. 2. Your Content.
(a) License. By posting, storing, or transmitting any content on or to the
Website, you hereby grant us a perpetual, worldwide, non-exclusive,
royalty-free, sub-licensable, right and license to use, copy, display,
perform, create derivative works from, distribute, have distributed, transmit
and sublicense such content in any form, in all media now known or
hereinafter created, anywhere in the world. You hereby irrevocably waive
any claims based on moral rights or similar theories, if any. (b)
Objectionable Content. We do not have the ability to control the nature of
the user-generated content offered through the Web Site. You are solely
responsible for your interactions with other users of the Web Site and any
content that you post. We will not be liable for any damage or harm
resulting from any content or your interactions with other users of the Web
Site. We reserve the right, but have no obligation, to monitor interactions
between you and other users of the Web Site and take any other action to
restrict access to or the availability of any material that we or another user
of the Web Site may consider to be obscene, lewd, lascivious, filthy,
excessively violent, harassing or otherwise objectionable (including,
without limitation, because it violates this TOS).
3. Accuracy of Information.
We attempt to ensure that the information on the Web Site is complete
and accurate; however, this information may contain typographical
errors, pricing errors, and other errors or inaccuracies. We assume
no responsibility for such errors and omissions, and reserve the right
to: (i) revoke any offer stated on the Web Site; (ii) correct any errors,
inaccuracies or omissions; and (iii) make changes to prices, content,
promotions, product descriptions or specifications, or other information on
the Web Site.
4. Sales Tax.
If you purchase any products available on the Web Site (“Products”), you
will be responsible for paying any applicable sales tax indicated on the
We reserve the right, but undertake no obligation, to actively report
and prosecute actual and suspected credit card fraud. We may, in our
discretion, require further authorization from you such as a telephone
confirmation of your order and other information. We reserve the right
to cancel, delay, refuse to ship, or recall from the shipper any order if
fraud is suspected. We capture certain information during the order
process, including time, date, IP address, and other information that
will be used to locate and identify individuals committing fraud. If any
Web Site order is suspected to be fraudulent, we reserve the right, but
undertake no obligation, to submit all records, with or without a subpoena,
to all law enforcement agencies and to the credit card company for
fraud investigation. We reserve the right to cooperate with authorities to
prosecute offenders to the fullest extent of the law.
6. Intellectual Property Rights.
(a) Copyright. All materials on the Web Site, including without limitation,
the logos, design, text, graphics, other files, and the selection and
arrangement thereof are either owned by us or are the property of our
suppliers or licensors or other companies. You may not use such materials
without permission. (b) Trademarks. XYMAX is a trade
name we own. The related design marks, and other trademarks on the
Web Site are owned by us. Page headers, custom graphics, button icons
and scripts are trademarks or trade dress we own. You may not use any of
these trademarks, trade dress, or trade names without our express written
7. Third Party Websites.
may contain links to other websites on the Internet that are owned and
operated by third parties. We do not control the information, products
or services available on these third party websites. The inclusion of any
link does not imply our endorsement of the applicable website or any
association with the website’s operators. Because we have no control
over such websites and resources, you agree that we are not responsible
or liable for the availability or the operation of such external websites,
for any material located on or available from any such websites or for
the protection of your data privacy by third parties. Any dealings with,
or participation in promotions offered by, advertisers on the Website,
including the payment and delivery of related goods or services, and any
other terms, conditions, warranties or representations associated with
such dealings or promotions, are solely between you and the applicable
advertiser or other third party. You further agree that we shall not be
responsible or liable, directly or indirectly, for any loss or damage caused
by the use of or reliance on any such material available on or through any
such site or any such dealings or promotions.
8. Linking and Framing.
You may not deep link to portions of the Web Site, or frame, inline link, or
similarly display any of our property, including, without limitation, the Web
Site. You may not use any of our logos or other trademarks as part of a
link without express written permission.
All comments, feedback, suggestions, ideas, and other submissions that
you disclose, submit or offer to us in connection with your use of the Web
Site will become our exclusive property. Such disclosure, submission
or offer of any Comments shall constitute an assignment to us of all
worldwide right, title and interest in all patent, copyright, trademark,
and all other intellectual property and other rights whatsoever in and to
the Comments and a waiver of any claim based on moral rights, unfair
competition, breach of implied contract, breach of confidentiality, and any
other legal theory. You will, at our cost, execute any documents to affect,
record, or perfect such assignment. Thus, we will own exclusively all
such right, title and interest and shall not be limited in any way in the use,
commercial or otherwise, of any Comments. You should not submit any
Comments to us if you do not wish to assign such rights to us. We are and
will be under no obligation: (i) to maintain any Comments in confidence;
(ii) to pay to you or any third party any compensation for any Comments;
or (iii) to respond to any Comments. You are and shall remain solely
responsible for the content of any Comments you make.
You agree to defend, indemnify and hold the Web Site, and its
subsidiaries, affiliates, and their directors, officers, agents, members,
shareholders, co-branders or other partners, employees, and Ad
Partners harmless from any liabilities, losses, actions, damages, claims
or demands, including reasonable attorneys’ fees, costs and expenses,
made by any third party directly or indirectly relating to or arising out of
(a) content you provide to the Web Site or otherwise transmit or obtain
through the Service, (b) your use of the Service, (c) your connection to the
Service, (d) your violation of this Agreement, (e) your violation of any rights
of another or (f) your failure to perform your obligations hereunder. If you
are obligated to provide indemnification pursuant to this provision, we may,
in our sole and absolute discretion, control the disposition of any Claim
at your sole cost and expense. Without limitation of the foregoing, you
may not settle, compromise, or in any other manner dispose of any Claim
without our consent.
11. DISCLAIMERS, EXCLUSIONS AND LIMITATIONS.
(a) DISCLAIMER OF WARRANTIES. WE PROVIDE THE WEB SITE, THE
PRODUCTS, AND SERVICES ON AN “AS IS” AND “AS AVAILABLE”
BASIS. WE DO NOT REPRESENT OR WARRANT THAT THE
PRODUCTS, THE WEB SITE, THE SERVICES, ITS USE, ANY
INFORMATION ON IT: (I) WILL BE UNINTERRUPTED OR SECURE, (II)
WILL BE FREE OF DEFECTS, INACCURACIES OR ERRORS, (III) WILL
MEET YOUR REQUIREMENTS, OR (IV) WILL OPERATE IN THE
CONFIGURATION OR WITH OTHER HARDWARE OR SOFTWARE YOU
USE. WE MAKE NO WARRANTIES OTHER THAN THOSE MADE
EXPRESSLY IN THIS TOS, AND HEREBY DISCLAIM ANY AND ALL
IMPLIED WARRANTIES, INCLUDING WITHOUT LIMITATION,
WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE,
MERCHANTABILITY AND NON-INFRINGEMENT. (b) DISCLAIMER OF
FORWARD-LOOKING STATEMENTS. THIS WEB SITE MAY CONTAIN
FORWARD-LOOKING STATEMENTS THAT REFLECT OUR CURRENT
EXPECTATION REGARDING FUTURE EVENTS AND BUSINESS
DEVELOPMENT. THE FORWARD-LOOKING STATEMENTS INVOLVE
RISKS AND UNCERTAINTIES. ACTUAL DEVELOPMENTS OR
RESULTS COULD DIFFER MATERIALLY FROM THOSE PROJECTED
AND DEPEND ON A NUMBER OF FACTORS, SOME OF WHICH ARE
OUTSIDE OUR CONTROL. (c) HEALTH RELATED INFORMATION. WE
PROVIDE INFORMATION ON THE WEB SITE FOR INFORMATIONAL
PURPOSES ONLY. IT IS NOT MEANT AS A SUBSTITUTE FOR THE
ADVICE OF A DOCTOR OR OTHER HEALTH CARE PROFESSIONAL.
YOU SHOULD NOT USE THE INFORMATION AVAILABLE ON OR
THROUGH THE WEB SITE FOR DIAGNOSING OR TREATING A
MEDICAL CONDITION. YOU SHOULD CAREFULLY READ ALL
PRODUCT INSTRUCTIONS PRIOR TO USE. (d) PRODUCTS. ALL
PRODUCTS ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES
OF THEIR RESPECTIVE MANUFACTURERS, DISTRIBUTORS, AND
SUPPLIERS, IF ANY, PROVIDED IN THE PRODUCT PACKAGING. TO
THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE
HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, ANY
IMPLIED WARRANTIES OF MERCHANTABILITY, NON-
INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE.
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE
HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT
DEFECT OR FAILURE CLAIMS THAT ARE DUE TO NORMAL WEAR,
PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER
PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR
MISAPPROPRIATION (e) EXCLUSION OF DAMAGES. WE WILL NOT
BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY
CONSEQUENTIAL, INCIDENTAL, INDIRECT, PUNITIVE OR SPECIAL
DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES RELATING
TO LOST PROFITS, LOST DATA OR LOSS OF GOODWILL) ARISING
OUT OF, RELATING TO OR CONNECTED WITH THE USE OF THE
WEB SITE OR PRODUCTS, REGARDLESS OF THE CAUSE OF
ACTION ON WHICH THEY ARE BASED, EVEN IF ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OCCURRING. (f) LIMITATION OF
LIABILITY. IN NO EVENT WILL OUR AGGREGATE LIABILITY ARISING
FROM, RELATING TO, OR IN CONNECTION WITH THIS TOS
(INCLUDING, WITHOUT LIMITATION, CLAIMS RELATING TO THE WEB
SITE, OR THE PRODUCTS) EXCEED THE GREATER OF $100 OR THE
AMOUNT THAT YOU PAID FOR THE PRODUCTS.
12. Force Majeure.
You acknowledge and understand that if the Web Site is unable to provide
the Products as a result of a force majeure event the Website will not be in
breach of any of its obligations towards You under these Terms of Service.
A force majeure event means any event beyond the control of the Website.
THE WEBSITE SHALL NOT HAVE ANY LIABILITY TO YOU WHETHER
IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE), OR
ANY OTHER FORM OF LIABILITY FOR FAILING TO PERFORM ITS
OBLIGATIONS UNDER THIS AGREEMENT TO THE EXTENT THAT
SUCH FAILURE IS AS A RESULT OF A FORCE MAJEURE EVENT.
13. Domestic Use; Export Restriction.
We control the Web Site from our offices within the United States of
America. We make no representation that the Web Site or its content
(including, without limitation, any products or services available on
or through the Web Site) are appropriate or available for use in other
locations. Users who access the Web Site from outside the United States
of America do so on their own initiative and must bear all responsibility for
compliance with local laws, if applicable. Further, the United States export
control laws prohibit the export of certain technical data and software to
certain territories. No content from the Web Site may be downloaded in
violation of United States law.
All disputes arising out of or relating to this TOS (including its formation,
performance or alleged breach) or your use of the Web Site will be
exclusively resolved under confidential binding arbitration held in Las Vegas,
NV before and in accordance with the Rules of the American Arbitration
Association. The arbitrator’s award will be binding and may be entered
as a judgment in any court of competent jurisdiction. To the fullest extent
permitted by applicable law, no arbitration under this TOS will be joined
to an arbitration involving any other party subject to this TOS, whether
through class arbitration proceedings or otherwise. Notwithstanding the
foregoing, we will have the right to seek injunctive or other equitable relief
in state or federal court located in Clark County, Nevada to enforce
this TOS or prevent an infringement of a third party’s rights. In the event
equitable relief is sought, each party hereby irrevocably submits to the
personal jurisdiction of such court.
15. Waiver of Class Action Rights.
BY ENTERING INTO THIS TOS, YOU HEREBY IRREVOCABLY
WAIVE ANY RIGHT YOU MAY HAVE TO JOIN CLAIMS WITH THOSE
OF OTHERS IN THE FORM OF A CLASS ACTION OR SIMILAR
PROCEDURAL DEVICE. ANY CLAIMS ARISING OUT OF, RELATING
TO, OR CONNECTED WITH THIS TOS MUST BE ASSERTED
16. Limitation of Actions.
You acknowledge and agree that, regardless of any statute or law to the
contrary, any claim or cause of action you may have arising out of, relating
to, or connected with your use of the Web Site, must be filed within one
calendar year after such claim or cause of action arises, or forever be
17. Modification of Terms of Service.
and your continued use of this site will be conditioned upon the Terms
of Use in force at the time of your use. You can always check the most
We will have the right to terminate your access to the Web Site if we
reasonably believe you have breached any of the terms and conditions
of this TOS. Following termination, you will not be permitted to use the
Web Site and we may, in our discretion, cancel any outstanding Product
Orders. If your access to the Web Site is terminated, we reserve the right
to exercise whatever means we deem necessary to prevent unauthorized
access to the Web Site, including, but not limited to, technological barriers,
IP mapping, and direct contact with your Internet Service Provider. This
TOS will survive indefinitely unless and until we choose to terminate it,
regardless of whether any account you open is terminated by you or us or
ifyou have the right to access or use the Web Site.
19. Left Intentionally Blank.
20. This TOS contains the entire understanding between you and us regarding
the use of the Web Site, and supersedes all prior and contemporaneous
agreements and understandings between you and us relating thereto.
21. Additional Terms.
This TOS will be binding upon each party hereto and its successors and
permitted assigns, and governed by and construed in accordance with the
laws of the State of Florida without regard for conflict of law principles.
This TOS and all of your rights and obligations under them may not be
assignable or transferable by you without our prior written consent. No
failure or delay by a party in exercising any right, power or privilege under
this TOS will operate as a waiver thereof, nor will any single or partial
exercise of any right, power or privilege preclude any other or further
exercise thereof or the exercise of any other right, power, or privilege
under this TOS. You are an independent contractor, and no agency,
partnership, joint venture, or employee-employer relationship is intended or
created by this TOS. The invalidity or unenforceability of any provision of
this TOS will not affect the validity or enforceability of any other provision
of this TOS, all of which will remain in full force and effect.
You hereby represent and warrant that:
(1) You are age eighteen (18) or older.
(2) You have read this Agreement and thoroughly understand the terms contained.
Toll Free Customer Service phone: